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Reframing the Senior Living Journey: Tools for Enriching the Customer Experience

Wednesday, May 5, 2021

11:00 AM PT / 12:00 PM MT / 1:00 PM CT / 2:00 PM ET 

As our market strives to accelerate move-ins and increase occupancy, many senior living organizations are laser-focused on improving the customer journey through sales and marketing initiatives. But maybe it’s time to consider the customer journey more broadly—from early awareness of senior living options through the entire relationship with a community—before we can properly devise strategies to enrich it.

Featuring a panel of senior living providers led by James Lee, founder of Bear Wise Consulting, this webinar will look at how we can reframe the elder’s senior living journey, provide support along the way, and leverage technology to enable an optimal customer journey and resident experience. Register today!

Register Today


James Lee - Headshot (Maroon)

James Lee


Bear Wise Consulting

Jayne Keller NIC Headshot 2

Jayne Keller

Chief Operating Officer

Christian Living Communities

Ross Christensen - Headshot

Ross Christensen

Director of Marketing

Integrated Property Management


Christy Van Der Westhuizen

VP of Sales and Marketing

MBK Senior Living

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